Privacy Policy - NMC Pharma

The terms “We,” “Us,” “Our,” or “Company” refer to NMC Pharma, the owner and operator of the website www.nmcpharma.com (referred to as the “Website” or “Site”). The terms “You,” “Your,” or “Yourself” refer to the users of this Website.

This Privacy Policy is an electronic record under the Information Technology Act, 2000 and its associated rules, including amendments related to electronic records under various statutes. It does not require a physical, electronic, or digital signature to be legally binding. This Privacy Policy forms a contract between You and NMC Pharma and takes effect upon Your acceptance (e.g., by clicking “I Accept,” using the Website, or other means). It governs Your relationship with NMC Pharma regarding the use of the Website.

This document complies with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the IT Act, 2000, which mandates the publication of a privacy policy for the collection, use, storage, and transfer of sensitive personal data or information.

By using this Website, You acknowledge that You have read, understood, and consented to this Privacy Policy. If You do not agree with its terms, please refrain from using the Website.

1. Collection of User Information

To provide certain services on our Website, such as product purchases, account creation, or customer support, You may be required to provide the following information:

  • Name
  • Email address
  • Phone number
  • PIN code
  • Credit card, debit card, or other payment details
  • Password
  • Medical records or health history (if applicable for specific services)
  • Age

This information enables us to process orders, deliver products, and enhance Your experience on the Website. The type of information collected depends on the service You use. We may utilize this data to:

  • Maintain, protect, and improve our services.
  • Develop new features or offerings.
  • Facilitate personalized communications (if You opt-in).

Information is not deemed “sensitive personal data” if it is publicly available, accessible in the public domain, or provided under the Right to Information Act, 2005 or any other applicable law.

2. Cookies and Tracking Technologies

We use “cookies” and similar tools to enhance Website performance and user experience. Cookies assign a unique, random User Identification (User ID) to track visitor preferences without identifying You personally unless You voluntarily provide such information (e.g., during registration). Cookies cannot access data from Your device beyond what You supply.

Our web servers automatically collect limited technical data, such as Your IP address, when You visit the Website. This data helps us:

  • Deliver web pages efficiently.
  • Tailor the Website to user interests.
  • Analyze site traffic.
  • Inform advertisers of visitor geographic locations (without personal identification).

Third-party advertisers may also place cookies on Your browser when You interact with their ads. We do not control such third-party practices.

3. Retention of Information

We retain Your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, or enforce our policies. Once the purpose is served, or upon Your request (subject to legal retention requirements), we will securely dispose of or anonymize Your data.

4. Links to Third-Party Sites

This Privacy Policy applies solely to www.nmcpharma.com. Our Website may contain links to external sites beyond our control. We are not responsible for the privacy practices, content, or security of these third-party websites. We encourage You to review their privacy policies before use.

5. Information Sharing

We do not share Your sensitive personal information with third parties without Your prior consent, except in the following cases:

  • Legal Compliance: When required by law, court order, or governmental authority for purposes such as identity verification, fraud prevention, investigation of cyber incidents, or prosecution of offenses. Such disclosures are made in good faith to comply with applicable laws.
  • Internal Processing: We may share information with our affiliates, employees, or group companies for processing on our behalf. These recipients are bound by this Privacy Policy and strict confidentiality and security measures.

All shared data is protected with reasonable security practices as mandated by the SPDI Rules, 2011.

6. Children’s Privacy

Our Website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18 without verifiable parental consent. If You are under 18, please do not submit personal information. If we discover that we have inadvertently collected such data, we will promptly delete it.

7. International Transfers

Our Website may be accessed globally. If You use the Website from outside India, Your information may be transferred to, stored, and processed in India, where our servers and databases are located. By using the Website, You consent to this transfer. We ensure compliance with Indian data protection laws for such transfers.

8. Security Measures

We implement reasonable security practices and procedures, as required by the Information Technology Act, 2000 and SPDI Rules, 2011, to protect Your sensitive personal data from unauthorized access, disclosure, alteration, or destruction. However, no internet-based system is entirely secure, and we cannot guarantee absolute security.

9. Your Rights

Under the SPDI Rules, 2011, You have the right to:

  • Review the personal information You have provided.
  • Request corrections or updates to inaccurate or incomplete data.
  • Withdraw consent for the use of Your data (subject to legal obligations) by contacting us at info@nmcpharma.com.

10. Grievance Redressal

If You have complaints, concerns, or questions regarding this Privacy Policy, data usage, or a potential breach, please contact our designated Grievance Officer:

Grievance Officer

NMC Pharma

Email: info@nmcpharma.com

Phone: +91- 8050020989

All grievances must be submitted in writing or via email with an electronic signature. We will address Your concerns promptly and in accordance with applicable laws.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on the Website with the revision date. Continued use of the Website after such changes constitutes Your acceptance of the revised terms.

Last Updated: March 12, 2025