Shipping Policy - NMC Pharma

At NMC Pharma, we are committed to ensuring a seamless and timely delivery experience for our customers. We maintain an inventory of all products listed on our website, enabling us to dispatch orders within 1-3 working days from the date of order placement. However, unforeseen circumstances may occasionally lead to slight delays beyond our control.

Delivery Timelines

  • We strive to deliver your order to your doorstep within 5-7 working days.
  • Orders placed on Sundays or public holidays will be dispatched on the next working day.
  • During peak seasons (e.g., holidays), processing and shipping times may be extended due to high demand.
  • Deliveries to rural domestic addresses may require an additional 1-2 days.
  • Please note that we do not ship to PO boxes, military addresses, or international locations at this time—our services are limited to India only.

Order Confirmation & Tracking

  • Upon placing an order, you will receive a confirmation email in your inbox.
  • Once the order is processed and dispatched, we will send a WhatsApp message with the Tracking ID.
  • Registered users can also log into the “My Account” section on our website to view order details directly.

Shipping Charges

  • Free shipping is offered on orders of INR 499 and above.
  • For orders below INR 499, a flat shipping fee of INR 80 will apply.

Delivery Process

  • Our courier partners will contact you via phone before delivery. Please ensure availability to receive calls, as three failed contact attempts will result in the product being returned to us.
  • For customers preferring flexibility, we offer Cash on Delivery (COD):
    • No advance payment is required; payment is made at the time of delivery.
    • Maximum order value for COD is INR 5,000.
    • Note: COD availability depends on the product and serviceable location. Where unavailable, customers must use Online Payment Options.

Limitations of Liability

  • NMC Pharma is not liable for damages or losses arising from delays or cancellations due to unforeseen circumstances.
  • We are not responsible for any damage or loss to the product during transit. Such claims should be directed to the respective courier company.